Your product should arrive in working order. However, if you receive a product in damaged or defective condition, please Contact Us. We will send you a replacement – usually at no charge.
When contacting us, please provide the following information:
1) Order number 2) Item ID and Description 3) Description of damage or defect (Was outside box damaged? How, where, and in what way was the product damaged? Please be as clear and specific as possible…)
We will issue a Call Tag for the pick-up and return of the damaged or defective product.
Your request for the replacement of a product must be submitted within three business days of delivery.
We do not issue credits for unauthorized returns.
We want to be sure that the products you ordered will perform according to the manufacturers specifications, without defects straight out of the box. Since defects do occur upon occasion, all defective products may be returned for credit or replacement at our discretion. Any defect that occurs after the product has been in use is not returnable to us. You will need to refer to the original manufacturers warrantee for return instructions, if applicable. Your return request must be issued to us within 10 days from the delivery date. Product that does not meet personal preferences for color, size, feel, etc. cannot be considered defective.
We will not be liable if you order the wrong product. We provide product description and a photo (whenever possible) so that you can make an educated buying decision. If a delivery is refused due to customer error, the purchase price of the product will be refunded, minus a 15% restocking fee, but you will be charged for the freight costs and the small order fee, if applicable.
If the package arrives damaged: it is best to REFUSE it back to the carrier attempting delivery. If you accept a damaged package, please make sure it is noted on the carriers delivery record in order for us to file a damage claim in the event that the actual product is also damaged.
Save the merchandise AND the original box and packing it arrived in, notify us immediately to arrange for a carrier inspection and a pick up of damaged merchandise. If you do not notify us of damaged goods within the first 5 days of arrival, our regular return policy will override any claim of damage, and will fall under all current manufacturer restrictions. Send an e-mail message via this Contact Us link to arrange for carrier inspection and a pick up of damaged merchandise.
In the event that we make a shipping error, we will arrange a carrier to come to your location and pick up the returned merchandise.
Missing or Lost Items
We use the most reliable shipping methods available (USPS, FedEx and, in some cases, USP). Some packages may be delayed or lost for reasons out of our control. Please allow Five business days beyond the anticipated delivery date before reporting any lost or missing shipments to us.